Resetting Your Newtek File Vault User's Password

Your Newtek File Vault User is actually your Newtek ID.
 
The following steps can be used to reset the password associated with your Newtek File Vault user (Newtek ID):
 
  1. Navigate to https://vault.thesba.com/
  2. Click on the Forgot Password link.
  3. Next, enter the Newtek ID (email address) associated with the user's File Vault account and select Recover Password.
  4. An email will be sent to the email address provided containing a link to reset the password. Click on the link in the email.
  5. Next, enter in a new password, confirm the password, and select Reset password.
  6. You should next see a screen that says Reset Password Successful. DO NOT click on the link for Return to Login Page.
  7. Instead, navigate back to the File Vault login at https://vault.thesba.com/ and try logging in with your Newtek ID and newly reset password.

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