General Email Settings

General Email Settings

While each email program will look and operate differently each will require the same general settings. There are 4 main sections that need to be completed in order to connect your email client to our servers.


POP vs IMAP

Before you start setting up your email client you will need to decide which protocol you would like to use.  You can choose between POP or IMAP. 

For help identifying if POP or IMAP will be best for you please see the following Knowledge Base Article:
KB 1046


Mail Servers

Next you will be prompted to fill in your incoming and outgoing mail server.  Both fields will be mail.domain.com (where domain.com is your domain name).  If these settings do not work you can try one of the alternate settings below: 
 
Alternate settings: These alternate settings can be found in your DNS settings.
  • Server IP address
  • Mail server name
To find your DNS settings please use the Knowledge Base article below:


Username and Password

Next you will need to enter the following information:
Username: Full email address - EX. jsmith@domain.com
Password: User defined password


(SMTP) Server Authentication
Once you have entered the basic settings, you will need to adjust some of the advanced settings.  The next setting will be in different locations for each email client and may call them by slightly different names.  What you are looking for is (SMTP) Server Authentication.

The program will have a setting to authenticate with our mail server in order to send mail. There is usually a check box, or a setting that can be enabled or selected. You may have to specify that you would like to use the same settings as the incoming mail or simply enter your username and password again.

At this time, your email program may work however there are some port settings that may need to be adjusted.


Port Settings
Computer ports are doorways that your computer can use to communicate with our servers which are defined by specific numbers.  We have a number of ports open on our servers however there are times that your local Internet Service Provider (ISP) will block communication to specific ports between your computer and our servers.  If this is the case you will need to adjust the settings of your email client.  These settings are usually found under an advanced settings section found somewhere in the program. 

Listed below are the incoming and outgoing port numbers associated with the protocol that you choose before starting to setup your email client.

Incoming Port Numbers:
  • POP: 110
  • POP with SSL Encryption: 995
  • IMAP: 143
  • IMAP with SSL Encryption: 993

Outgoing Port Numbers (SMTP):

  • Without SSL:
    • Default: 25 - This Port may be blocked by customer's Internet Service Provider (ISP)
    • Alternate Port: 8889 (recommended)
    • 2nd alternate port: 587 (Certain providers require 587 for SMTP)
  • With SSL:
    • 465

Email Clients

For more specific instructions for your email client please see one of the following Knowledge Base Articles:

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