Newest KB Articles

iPhone Setup with SmarterMail (IMAP over SSL)

Thu, 29 Jul 2010 01:06:34 GMT

1. On the iPhone home screen, tap the Settings button.

2. On the Settings screen, tap the Mail, Contacts, Calendars button.

3. On the Mail, Contacts, Calendars screen, tap the Add Account... button.

4. On the Add Account... screen, tap the Other button.

5. On the Other screen, tap the Add Mail Account button.

6. On the New Account screen, enter the following fields:

Name: Enter your name (not critical for server connection)
Address: Enter your FULL email address (as created in the SmarterMail web interface)
Password: Enter your email password (as created in the SmarterMail web interface)
Description: Enter the description for this account (not critical for server connection)

When these fields have been completed, tap the Save button.

7. Your iPhone will then verify your account information. Upon completion, tap the IMAP button and fill in the following information on the Incoming Mail Server area:

Host Name: mailx##.webcontrolcenter.com (mailx##.webcontrolcenter.com represents your mail server as shown in the WebControlCenter)
User Name: Enter your FULL email address here (as created in the SmarterMail web interface)
Password: Enter your email password (as created in the SmarterMail web interface)

Fill the following information on the Outgoing Mail Server area:

Host Name: mailx##.webcontrolcenter.com (as with the host name for your incoming mail server above, this represents your mail server as shown in the WebControlCenter)
User Name: Enter your FULL email address here (as created in the SmarterMail web interface)
Password: Enter your email password (as created in the SmarterMail web interface)

When these fields are completed, tap the Save button.

8. Your iPhone will then verify your account information. Upon completion, you will be back at the Mail, Contact, Calendar page.

You must now modify some advanced settings. Tap the email account button.

9. On the email account screen, scroll down to the Outgoing Mail Server area and tap the SMTP button.

10. On the SMTP screen, under the Primary Server section, tap the mail server button.

11. On the mail server screen, ensure that the following settings are set:

Use SSL should be turned ON.

Authentication should be Password.

Server Port should be 465.

Once you have verified that these settings are correct, tap the SMTP button to go back to the SMTP screen.

12. On the SMTP screen, tap the email user button to go back to the email user page.

13. On the email account screen, scroll down to the Outgoing Mail Server section and tap the Advanced button.

14. On the Advanced screen, ensure that the following settings are set:

Use SSL should be turned ON.

Authentication should be Password.

IMAP Path Prefix should remain blank.

Server Port should be 993.

Once you have verified that these settings are correct, your iPhone setup is complete.

Supported third-party components and modules for ASP, .NET, ColdFusion, Perl, and PHP

Fri, 23 Jul 2010 22:02:41 GMT

For a full list of supported third-party components and modules for ASP, .NET, ColdFusion, Perl, and PHP, please visit: http://www.newtekwebhosting.com/components.aspx.

Price display issue on product pages for Newtek Cart version 3.6.4

Wed, 30 Jun 2010 22:56:00 GMT

On Newtek Cart version 3.6.4, there is an bug that causes an undefined message to display instead of the actual price for products. This issue only occurs for products priced over $999 and when viewing them on any version of Internet Explorer.

This issue does not occur when viewing products on Firefox or Safari.

To fix this issue, you will need to upload the following file into the cart application using the File Manager (Uploading the file via FTP will not work).

>>Download the file here: product_attributes_js.html (the download will be a zip file, which you will need to "unzip" before uploading it to the cart)

Instructions for uploading

1. Log into the Newtek Cart as an administrator (e.g. http://www.example.com/cart/login.php).

2. Go to Cart Settings, then select File Manager.

3. Click Launch File Manager.

4. Click the Content folder.

5. Within the Content folder, click Skins.

6. Within the Skins folder, click on the skin your cart is currently using (if you plan on using other skins, you will want to upload the new file to those as well).

7. Click Choose File, then select the file you downloaded (at the top of this article) from your own computer.

8. Click Upload File.

9. You will be prompted with a warning verifying that you do want to replace the existing file with the same name. Click Yes.

10. Prices above $999 should now show correctly on Internet Explorer.

IIS7 URL Rewrite: Importing IIS Mod-rewrite rules (or Apache mod_rewrite rules)

Mon, 28 Jun 2010 17:26:51 GMT

This article assumes the following:

You recently upgraded/moved your website to one of our plans hosted on a Windows 2008/IIS7 server.

You had been using IIS Mod-rewrite (or Apache mod_rewrite) rules in an .htaccess file to either redirect or rewrite your URLs.

IIS7 includes its own rewrite engine, called IIS7 URL Rewrite, that allows you to import your Mod-rewrite rules. This article will walk you through the steps to accomplish this.

1. Connect to your site via IIS Manager. For instructions on how to connect with IIS Manager, see our article on the subject.

2. Double-click on the URL Rewrite icon.

2. Click "Import Rules..."

3. Copy and paste your Mod-rewrite rules onto the "Rewrite rules" field.

In this example, we'll be importing four rules -- two redirect rules and two rewrite rules, as follows:

RewriteEngine On
RewriteCond %{HTTP_HOST} ^example1.com [NC]
RewriteRule ^(.*)$ http://www.example1.com/$1 [L,R=301]
#
RewriteCond %{HTTP_HOST} ^example2.com [NC]
RewriteRule ^(.*)$ http://www.example2.com/$1 [L,R=301]
#
RewriteCond %{HTTP_HOST} www.example1.com
RewriteCond %{REQUEST_URI} !example1-directory/
RewriteRule ^(.*)$ example1-directory/$1 [L]
#
RewriteCond %{HTTP_HOST} www.example2.com
RewriteCond %{REQUEST_URI} !example2-directory/
RewriteRule ^(.*)$ example2-directory/$1 [L]

4. After clicking "Import," you'll see the Converted Rules below. The green check-mark symbols indicate that the rules and conditions were successfully converted.

5. Click "Apply" to apply the converted rule(s) to your site.

6. Click "Back to Rules."

7. You'll now see your imported rules listed under the URL Rewrite module in IIS Manager.

**Note that importing or creating URL rewrite rules in IIS Manager will add the rules into your web.config file. As such, URL rewrite rules can be created directly into this file instead of creating them through the URL rewrite tool in IIS Manager. If you don't have a web.config file on your site, one will be created automatically once you apply the rules.

Which plans include the Web App Gallery installer?

Thu, 17 Jun 2010 19:23:12 GMT

The Web App Gallery is included, free, on all ColdFusion 9 plans and on all ASP.NET plans hosted on Windows 2008/IIS7.

If you ordered a new ASP.NET plan near the end, or after, April, 2010, your site would be hosted on Windows 2008/IIS7.

The following plan names are hosted on Windows Server 2008 and do support the Web App Gallery. (check your original 'Web Site Ready' email for the name of site's plan)

ASP / ASP.NET - Server 2008 (value/intermediate/advanced/premier)
ColdFusion 9 (intermediate/advanced/premier)

The following plan names are hosted on Windows Server 2003/IIS6 and DO NOT support the Web App Gallery.

ASP / ASP.NET 3.5 (value/intermediate/advanced/premier)
ASP / ASP.NET 2.0 (value/intermediate/advanced/premier)
ASP / ASP.NET 1.1 (value/intermediate/advanced/premier)
ColdFusion 8 (intermediate/advanced/premier)
ColdFusion MX 7 (intermediate/advanced/premier)
ColdFusion 5 (intermediate/advanced/premier)
Business (starter/expansion)

If you are interested in changing your hosting plan, see our article on how to submit a change plan request.

I requested a move to the new DotNet/Windows 2008 plan, but I'm still on an older version of .NET. How do I get .NET 4.0?

Wed, 16 Jun 2010 18:16:16 GMT

If you're on an older version of our ASP.NET shared hosting plans (2.0 or 3.5), and you submit a change plan request to be moved to our new .NET plans hosted on Windows 2008/IIS7, your supported version of .NET WILL NOT be changed to .NET 4.0 automatically.

Because .NET plans on Windows 2008/IIS7 servers gives each site an individual application pool, the version of .NET can be changed/modified on a per-site level. As such, we do not automatically change your version when we move you to the new server. You will need to make the change yourself through the WebControlCenter.

The good news: changing your version of .NET is easy to do. Please see this article for quick instructions.

How to change hosting plans

Thu, 03 Jun 2010 16:28:03 GMT

In order to change your shared hosting plan to another shared hosting plan, you will need to submit a "change plan request" in the WebControlCenter.

1. Log into the WebControlCenter at http://www.webcontrlcenter.com/customer.aspx. If you have multiple domains under your account, you'll have an additional step to select your domain--make sure you select the exact domain you wish to move to the new plan.

If you need login help, please click here.

2. From the Customer Menu, go to Customer > Support Requests > Change Plan Request.

3. From the drop down menu, select the plan you wish to change to.

Note that the new .NET plans that support the 4.0 framework are listed as "ASP/ASP.NET - Server 2008".

4. Click "Next" and follow the rest of the request steps.

WebsitePanel: Importing Existing Resources

Wed, 26 May 2010 04:45:49 GMT

Importing Existing Resources

WebsitePanel has an ability to import hosting resources (web sites, FTP accounts, mail domains, DNS zones, databases, etc.) that were not created using the WebsitePanel software. This feature is ideal for the companies migrating from other hosting management solutions and plan non-automated hosting (where everything was created manually by system administrator).

"Import Resources" wizard can be accessed with the following steps:

1) Log in to WebsitePanel. If logged in as Serveradmin, click "Customers" from the Account Menu, and then select the user account under which you wish to manage.

2) Click on “Spaces” under the “Account Menu”

3) Click on the hosting space to which you want to import the existing resources.

4) On the right side, under “Tools”, click “Import Resources”

5) Expand the category related to the type of resource you wish to import.

6) Select the resource to import.

a) Repeat steps 5 and 6 for each resource you wish to import.

b) Note that the interface will only list resources that have not yet been referenced in WebsitePanel.

7) Click “Import Resources”

8) Click “OK” to the popup asking “Import Selected Resources?”

9) When progress is complete, click “Close”

WebsitePanel installation guide [Windows 2008]

Wed, 26 May 2010 00:32:12 GMT

Note that this article describes the 'standalone' server setup for WebsitePanel. Also, if your server is using Windows 2003, please see our WebsitePanel installation and setup guide for Windows 2003.

Although the WebsitePanel edition of our Windows 2008 Cookbook is written for a "fresh" server setup (i.e. a server without websites, mail, stats, or anything else installed and running on it), you can still follow it if you have an existing server already running services on it.

If, for example, you already have SmarterStats, SmarterMail and DNS set up on the server, you'll want to put most of your focus on the following chapters:

Introduction

Web Platform Installer

Installing WebSitePanel

Windows Firewall

Configuring WebsitePanel

Hosting Setup (to create new customer accounts and websites moving forward)

Additional Resources

Also,

WebsitePanel has an ability to import hosting resources (web sites, FTP accounts, mail domains, DNS zones, databases, etc.) that were not created using the WebsitePanel software. This feature is ideal for anyone migrating from other hosting management solutions and plan non-automated hosting (where everything was created manually by system administrator). For instructions on how to import resources, please see our KB article on the subject.

To download the WebsitePanel installer, visit the following link with your server's web browser: http://sourceforge.net/projects/websitepanel/

Once you've downloaded and installed the WebsitePanel installer, double-click the installer Icon on your server's desktop (you may need to right-click the icon, instead--and "run as administrator").

WebsitePanel installation guide [Windows 2003]

Tue, 25 May 2010 22:32:23 GMT

Note that this article describes the 'standalone server' setup for WebsitePanel. Also, if your server is running Windows 2008, please see our WebsitePanel installation guide for Windows 2008.

It is always recommended that you have a recent backup of your server before making a major change to it. Please contact a Newtek Representative if you are not making your own backups or if you do not have a backup option with us.

Before installing WebsitePanel, you'll need to be sure you have all the required ingredients installed first, such as .NET 2.0, SQL, which is required for the software to work.

The easiest way to install any required (or suggested) items you might be missing is to use Microsoft's Web Application Installer (WPI). If you don't already have the WPI on your server, please visit http://www.microsoft.com/web with your server's web browser to download it.

WPI

1. Run "Web Platform Installer."

On the main screen of WPI you could see the list of latest products and libraries available for the current platform (Windows Server 2003). Select the checkbox for “Web Deployment Tool” item to install MS Deploy library. This library is required for WebsitePanel to integrate with Microsoft Web App Gallery module:

2. Click “Web Platform” tab and then click “Customize” link in “Web Server”. Check to see if the following web server components are installed. If not, you may want to install them (FastCGI for IIS 6.0 improves PHP performance, for example).

Internet Information Services 6.0 (this should already be installed on your server).
FastCGI for IIS 6.0
URLScan

3. Click “Back to Web Platform” button to return on previous screen.

4. Then, click “Customize” link in “Frameworks and Runtimes” section. Select the items you wish to install, then click the "Install" button below (ASP.NET, ASP.NET MVC, .NET Framework 3.5, PHP 5.x, and Windows Cache Extension for PHP 5.x are recommended). Keep in mind that even if you don't personally need ASP.NET MVC, installing it will allow your customers to use it.

5. Back on "Web Platform" tab on the WPI, click "Customize" for the Database section (if you already have SQL installed on your server, skip this step).

6. Select the SQL Server Express 2008 options, then click the “Install” below it.

7. Because you are installing SQL, the WPI will prompt you to select an authentication mode. Choose “Mixed Mode,” then provide a strong password that includes at least a number and special character. Then complete the installation.

Enabling PHP Extensions

1. After installing PHP with Web PI, you'll need to enable PHP extension in IIS (that is, if they aren't already enabled). Open IIS manager, right-click "Web Service Extensions" in the left navigation tree and select "Add new Web service extension..." from expanded menu:

2. Specify "PHP 5" as extension name

3. Click Add.

4. Select path to the php-cgi.exe file.

5. And then be sure to select the "Set extension status to Allowed" checkbox.

Installing SMTP Services

1. To send notifications from WebsitePanel, you'll need to be sure that SMTP services are installed (which is a part of IIS6). To do so, go to your server's Control Panel > Add/Remove Programs > Add/Remove Windows Components.

Click the "Details" button on "Application Server."

2. Then click "Details" again on "Internet Information Services (IIS)."

3. Select the checkbox for "SMTP Service", then click "OK" on all opened dialog boxes to start the installation.

Configuring IIS Logging

In order to collect and analyze consumed web sites traffic in WebsitePanel you have to enable logging in IIS. By default logging in the correct format is already on, but some important options are not enabled.

Open IIS Manager snap-in, right-click on “Web Sites” node and then select “Properties”. In the opened dialog click “Properties...” button in “Enable logging” section and then switch to “Advanced” tab. Select the “Bytes sent” and “Bytes received” checkboxes, then click OK.

Disabling Password Complexity Policy

To disable password complexity policy open “Local Security Settings” snap-in (Start -> Administrative Tools) and then expand “Account Policies -> Password Policy” node. Set “Password must meet complexity requirements” to disabled.

Installing WebsitePanel

1. To download the WebsitePanel installer, visit the following link with your server's web browser: http://sourceforge.net/projects/websitepanel/

Once you've downloaded and installed the WebsitePanel installer, double-click the installer Icon on your server's desktop (you may need to right-click the icon, instead, and "run as administrator").

2. When the WebsitePanel Installer opens, click “View Available Components.”

3. Click the “Install” link for “WebsitePanel Standalone Server Setup.”

4. On the Setup Wizard, click “Next.”

5. You’ll then need to read and agree to the terms of the License Agreement.

6. The wizard will perform a system configuration check. This process may take a couple of minutes. Once completed, and all statuses show as “success,” click “Next.”

7. On the next step, you’ll need to select an IP address for the WebsitePanel portal. If you are only working with the 2 standard IP addresses that came included with your server purchase (e.g. you did not purchase additional IP blocks), go ahead and select your primary (machine) IP address. Note that the port number is 9001 (and be sure the port number used here is allowed in the firewall).

8. Next will be database settings. Do not change the SQL Server or Authentication fields. They should remain as “localhost\sqlexpress” and “Windows Authentication.” You can, however, change the Database name if you wish, but you can click “Next” without making any changes.

9. Provide a strong password; this will be for the “Serveradmin” account for WebsitePanel.

10. The installation process may take several minutes; once completed, click “Next.”

11. Congratulations, WebsitePanel is now installed. On the last step of the wizard, click “Finish.”

12. Your WebsitePanel portal will now be accessible from any internet-connected web browser by visiting http:[the IP address used on step 7]:9001.

For example, http://67.199.116.177:9001

Configuration

To configure WebsitePanel to work with your installed software, visit our WebsitePanel cookbook chapter on configuration (please note that although the cookbook linked here is written for Windows 2008 setup, the configuration chapter applies to both Windows 2003 and Windows 2008 WebsitePanel installations).

Importing Existing Resource

WebsitePanel has an ability to import hosting resources (web sites, FTP accounts, mail domains, DNS zones, databases, etc.) that were not created using the WebsitePanel software. This feature is ideal for anyone migrating from other hosting management solutions and plan non-automated hosting (where everything was created manually by system administrator).

For instructions on how to import resources, please see our KB article on the subject.