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Handling BAD CSR DATA and INFO NEEDED statuses in Certificate Management
INFO NEEDED
In certain
circumstances, it is necessary to provide additional documentation to
SecureTrust before a certificate is issued through Certificate
Management. This usually involves providing proof for the following:
Domain Ownership
Proof of Organization
An
email will be sent to you from SecureTrust (first customer email
address) that will explain what needs to be done to provide this
information. Once the information is provided, the certificate will be
issued and installed automatically through Certificate Management. If
you are notified in Certificate Management that more documentation is
required for an certificate order, and you do not receive the email,
please contact support.
More information can be found here:
https://www.securetrust.com/support/sslcertificates/validation/
BAD CSR DATA
Part
of the information provided to create the CSR was not specified
correctly. For example, the wrong STATE was chosen for the CITY
specified. It is necessary to delete the CSR request, and resubmit it.
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